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How Restaurants Can Improve Their Google Listing

In today’s digital era, a strong online presence is essential for restaurants aiming to flourish. Among various digital marketing avenues, optimising your Google listing is a key strategy that can substantially boost your restaurant’s visibility and attract more patrons. Below are actionable strategies to enhance your Google listing, enriched with statistics and insights.

The Significance of Google Listings for Restaurants

Grasping the importance of Google listings for restaurants is crucial. According to a BrightLocal, 64% of consumers have used Google My Business (GMB) to find local business details, and this includes dining establishments. A well-optimised Google listing can increase your restaurant’s discoverability, drive more footfall, and enhance customer engagement.

A Google listing presents vital information about your restaurant, such as location, operating hours, contact details, and customer reviews. It serves as a quick reference for potential customers to find and assess your restaurant when searching online. In today’s fast-paced world, this ease of access is key in attracting customers.

1. Claim and Verify Your Google My Business Listing

The initial step in optimising your Google listing is to claim and verify your Google My Business (GMB) listing. This process authenticates your business and allows you to manage the information displayed in your Google listing. According to Google, verified businesses are twice as likely to be deemed reputable by users. Verification typically involves requesting a postcard from Google to your business address containing a verification code.

2. Provide Comprehensive and Precise Information

Once verified, it’s essential that all information on your GMB listing is comprehensive and precise. This includes your restaurant’s name, address, phone number, website, hours of operation, and category. Moz’s Local Search Ranking Factors survey indicates that the precision of this information is a crucial factor in local search rankings. Precise information helps customers effortlessly find and visit your restaurant, or contact you for enquiries and reservations.

3. Utilise High-Quality Photographs

Photographs are vital in attracting customers. Restaurants with high-quality photos on their GMB listings are more likely to catch attention and generate interest. Google states that businesses with photos see 42% more requests for driving directions and 35% more website click-throughs. Include images of your restaurant’s interior, signature dishes, and any distinctive features.

4. Encourage and Respond to Customer Reviews

Customer reviews are influential in building trust and credibility. Encourage your customers to leave reviews on your Google listing. TripAdvisor’s survey found that 97% of business owners consider online reputation management important, with customer reviews playing a significant role. Responding to reviews, both positive and negative, shows that you value customer feedback and are dedicated to improving your service.

5. Regularly Update Your Listing

Ensure your Google listing is always up-to-date with the latest information. This includes any changes in your operating hours, menu updates, or special events. Regular updates not only keep your customers informed but also signal to Google that your business is active and relevant, which can improve your search ranking.

6. Utilise Google Posts

Google Posts allow you to share updates, offers, events, and news directly on your GMB listing. Use this feature to promote special menus, events, or discounts. Posts on GMB listings increase user engagement and can influence customers’ dining decisions.

7. Leverage Local SEO Strategies

Local SEO strategies are crucial for improving your restaurant’s visibility in local search results. This includes optimising your website and content with local keywords, building local backlinks, and ensuring your restaurant is listed in local directories. In fact, 80% of local searches result in conversions, underscoring the importance of local SEO in attracting customers.

8. Monitor and Analyse Your GMB Insights

Google My Business offers valuable insights into customer interactions with your listing. This includes data on how customers found your listing, the actions they took, and their origins. Analysing this data can help you understand customer behaviour and refine your marketing strategies.

9. Engage With Customers Through Q&A

The Q&A feature on GMB allows customers to ask questions directly on your listing. Promptly engaging with these questions can provide valuable information to potential customers and demonstrate your commitment to customer service.

10. Highlight Special Features and Amenities

Ensure to highlight any special features or amenities your restaurant offers, such as free Wi-Fi, outdoor seating, or live music. This information can be a key factor for customers choosing where to dine.


Optimising your Google listing is a continuous process that can significantly impact your restaurant’s online presence and customer reach. Implementing these strategies can create a more robust digital profile, attracting more diners and enhancing the overall reputation of your establishment.

With expertise in a wide range of digital marketing services, from SEO to social media management, Metric Connect is equipped to elevate your restaurant’s online presence. Ready to take your restaurant’s online marketing to the next level? Contact Metric Connect today.